Returns & Exchanges


Click this link and follow the instructions below to log into your customer account and submit a new return request.
  • Enter your email address and click "continue."
  • If you already use the Shop App, then you can log in with Shop.
  • Otherwise, a six digit login code will be sent to your email. Use that code to sign in.
  • Select the order you would like to return and click "request a return.

Our team will review the request and respond with instructions and any needed return shipping label(s).


To be eligible for a full refund, returned items must be shipped or dropped off with the shipping carrier within 14 days from the date they were originally delivered AND:

  • Be in new condition
  • Include all original packaging and original tags still attached
  • Be free from any dirt, stains, wear & tear, or hair
  • Be packaged with care

*Items returned that do not meet the above criteria may be assessed a restocking fee or rejected altogether.

**Socks will only be accepted for return if they are unopened. Socks that have been worn will not be accepted for return.

Acceptable Try-on / Use Policy

Shoes may be tried on and some minimal walking around a customer’s home is appropriate and expected, however to be eligible for a full refund on the purchase or for a free exchange, the shoes must be free from dirt, smells, and signs of outdoor use or other wear and tear.

We prioritize low waste and we resell returned products. We ask customers to imagine the next person who will be purchasing these products. They would want them to be in mint condition and displayed with care, just as they were when they arrived to you.


US-based Returns Details:

  • Continental US-based orders over $100 in total order value are eligible for free return shipping for their first return request per order
    • If the original order was split into multiple shipments, we will provide as many shipping labels as required, up to the same number of shipments as the original order.
    • Additional return shipping for the same order that has already had free shipping provided by us will be at the customer's expense.
  • Orders for less than $100 in total order value will be assessed a return shipping fee based on the weight and origin address of the return order.

International Returns: 

    • Return shipping is organized directly by the customer to the address provided after submitting a return request.


    Our exchange procedure involves returning the product(s) from the original order for a refund and placing a new order for the product(s) needed.

      For international exchanges:

      • Standard return policy applies and customer organizes and pays for their own return shipping.
      • To exchange, return the original product for a refund and place a new order.


      Once we receive your item, we will inspect it and verify that the items are still in new condition. You will then be notified of the status of your refund by email. Please note, this process may take up to several business days after the return shipping tracking shows “delivered.”

      If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card or PayPal account). The time it takes to see the refunded amount appear back in your account depends on your payment provider's policies.