Returns & Exchanges

RETURN/EXCHANGE REQUESTS

Click Here to submit a new Return/Exchange Request.

  • Follow the steps outlined in the Returns Portal to submit your Return/Exchange Request.

  • A return shipping label will be sent by email following your submission. Please check your spam folder before contacting our customer support.

WHAT IS “FREE RETURNS” COVERAGE?

When you opt-in for coverage at checkout, you may return any item(s) in your order for a refund or exchange for FREE.

If you decide not to buy return coverage, you can still return your items but you will be responsible for the cost of the return shipping label. The return shipping cost will be deducted from your refund or store credit.

All returns are subject to the eligibility guidelines outlined in our Return Policy.

ORDERS WITHOUT FREE RETURNS COVERAGE

If you did not opt-in for returns coverage when you placed your original order, then you will be responsible for return shipping. Return shipping costs will be deducted from your refund or store credit amount and shown to you at the time you submit your return/exchange request.

You may still request an exchange. The value from the original order will be applied automatically to the new exchange order, minus the return shipping fee.

EXCHANGE PROCEDURE

  • The value of your returning product, minus any applicable return shipping fee, will be applied toward a new order which is placed immediately.*

  • Exchanges that are tied to an order with Free Returns Coverage will have no additional shipping fees applied. The full value of your original product will be applied to the new exchange order.

  • You must provide a credit card to secure the exchange. A $1 hold will be placed on the card at the time you submit your exchange order.

  • The new exchange item goes immediately into our fulfillment queue within our standard processing time - before your returning item has arrived.

  • Returning item(s) must be in the mail back to us within 7 days of submitting your exchange request, otherwise you will be billed the full cost for the exchange item(s).

  • If any returning item(s) are returned in poor condition or otherwise violate our return policies, then you will be billed the full cost for the exchange item(s).

*Exchange requests from orders placed on or before January 20, 2025 will not be assessed a return shipping fee.

RETURN POLICY

To be eligible for a full refund/store credit, returning items must be:

  • In new condition

  • Free from any dirt, stains, wear & tear, or hair

  • Packaged with care in original packaging with original tags still attached

  • Dropped off with the shipping carrier within the return window - 21 days from the date of delivery to the customer.

  • Socks must be unopened. Socks that have been opened are not eligible for return.

Items returned that do not meet the above criteria may be assessed a restocking fee or rejected altogether.

Customers may have items from rejected returns reshipped to them if they provide us with a pre-paid shipping label within 7 days of the return rejection. After 7 days, items from rejected returns will be disposed of.

Original outbound shipping costs are not refunded. Only the product price is refunded minus any applicable return shipping fee.

ACCEPTABLE TRY-ON / USE POLICY

Shoes must be tried on indoors in a clean environment. Some minimal walking around a customer’s home is appropriate and expected. However, to be eligible for a full refund on the purchase, the returning shoes must be free from dirt, smells, and signs of outdoor use or other wear and tear.

We prioritize low waste and we resell returned products. We ask customers to imagine the next person who will be purchasing these products. They would want them to be in mint condition and displayed with care, just as they were when they arrived to you.


RETURN SHIPPING FEES

US Orders that opt into Free Returns Coverage:

  • Return shipping is free and the shipping label will be provided to you.

  • If you end up wanting to return your exchange item, return shipping is still free.

US Orders that opt out of Free Returns Coverage:

  • A flat rate return shipping fee of $7 will be deducted from the refund or store credit amount for each return shipment.

  • The return shipping label will be provided to you.

International Returns: 

  • Return shipping is organized and paid for by the customer to the address provided after submitting a return request.

REFUND PROCESSING

Once we receive your item, we will inspect it and verify that the items are still in new condition. You will then be notified of the status of your refund by email. Please note, this process may take up to several business days after the return shipping tracking shows “delivered.”

When we initiate a refund back to your original method of payment (e.g., credit card, Shop Pay, or PayPal account), the time it takes to see the refunded amount appear back in your account depends on your payment provider's policies.

SHIPPING POLICIES

US-based Orders:

  • Orders over $150 are eligible for free standard shipping.

  • Orders under $150 will be assessed subsidized flat-rate shipping based on order size, weight, and destination address. Rates are displayed at the checkout page.

  • Prioritized Shipping/Fulfillment - Available priority shipping options will be displayed at the checkout page. Customers who pay for priority shipping will also have their orders shipped ahead of others in the shipping queue. Note that prioritized fulfillment options may not always be available in every season.

International Orders:

  • Shipping cost is based on weight and destination and will be displayed after the shipping address is entered.

*Applicable duties and taxes are collected upfront and tendered to the proper tax authorities for the destination country. Packages are shipped DDP (Delivery Duty Paid), so there is no secondary bill sent to the customer upon delivery.

SHIPPING TIMES

  • Orders are typically packed and shipped within 1-2 business days. Orders arriving over weekend days will begin to be fulfilled starting the following Monday.

  • Delivery estimates displayed at checkout are estimates only and do not constitute a guaranteed delivery date.

CHANGES TO THESE POLICIES

We may update these shipping and return policies in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

If you have any questions on how to return or exchange your item, please feel free to email us at shop@anyas-shop.com or visit our Contact Us page.