Frequently Asked Questions
Orders and Shipping
Orders are typically packed and shipped within 1-2 business days. Orders arriving over weekend days will begin to be fulfilled starting the following Monday. Same day order fulfillment is not guaranteed and is not at all possible for orders arriving after 11:00 US Central Standard Time.
Estimated delivery times displayed at checkout are estimates only and do not constitute a guaranteed delivery date.
For a brief period after the order was first submitted, changes can be made without disruption to the order fulfillment process. If you would like to make any changes to your order, please reach out to us using the Contact Us form, or email us directly as email@example.com as soon as possible.
If the order has shipped already and you would have preferred to make a change, contact us about initiating a return.
When orders are fulfilled, a confirmation email with shipment tracking information is sent to the customer. This email will be sent to the same email address used during checkout when the order was placed.
We ship to most countries worldwide, however there are some countries we are currently unable to ship to. If your country does not show up as an option on the cart/checkout pages, then we do not currently ship to your country.
Yes. Navigate to the product listing you are interested in, then select the variations (color/size) you want and click the “Notify Me” button that appears near the add to cart button. A popup window will appear that allows you to enter your email address to opt in to a back-in-stock email notification.
Please reach out to us using the Contact Us form, or email us directly as firstname.lastname@example.org. We typically respond to email inquiries within 24 hours.
Emails that arrive outside our standard operating hours or over the weekend will be answered beginning the next standard business day.
Limited-time Free US Returns:
-Through the end of February, US-based orders over $100 in value are eligible for free domestic return shipping.
-International return shipping is organized directly by the customer to the address provided.
-Returns need to arrive back at our warehouse within 21 days of the original delivery date to the customer.
If you would like to return a product, please contact us as soon as possible after you receive your order.
To be eligibile for a rull refund, returns must be in new condition, free from any damage, dirt, or smells, and include all original packaging and tags the product(s) shipped with.
See Shipping & Returns Policies for more details.
Yes. The customer organizes and pays for their own shipping to the address provided. Otherwise standard return policies apply (must be new and include all original packaging, etc.)
To exchange, return your original product for a refund and place a new order.
Visit the Return / Exchange Request page on our website and submit a new request.
Alternatively, you can email us directly at email@example.com.
No. Returns must be in new condition and include all original packaging materials.
If a return arrives that does not meet the criteria for a full refund, it may be assessed a restocking fee or rejected altogether.
See our full Shipping & Returns Policies for more info.
Any returning items arriving back at our warehouse must be opened and verified before we process a refund. This can take up to several business days after the return tracking shows “delivered.”
Once we have verified the return and initiated a refund, you will be notified by email. At that point, how quickly funds reappear in your account depends on your payment method / card issuer, but it is typically within 5 – 7 days.