FAQ

Orders and Shipping

Orders are typically packed and shipped within 1-2 business days. Orders arriving over weekend days will begin to be fulfilled starting the following Monday.

Estimated delivery times displayed at checkout are estimates only and do not constitute a guaranteed delivery date.

For a brief period after the order was first submitted, changes can be made without disruption to the order fulfillment process. If you would like to make any changes to your order, please reach out to us using the Contact Us form, or email us directly as shop@anyas-shop.com as soon as possible.

If the order has shipped already, it is too late to make any changes.

When orders are fulfilled, a confirmation email with shipment tracking information is sent to the customer. This email will be sent to the same email address used during checkout when the order was placed.

We ship to most countries worldwide, however there are some countries we are currently unable to ship to. If your country does not show up as an option on the cart/checkout pages, then we do not currently ship to your country.

Yes. Navigate to the product listing you are interested in, then select the variations (color/size) you want and click the “Notify Me” button that appears near the add to cart button. A popup window will appear that allows you to enter your email address to opt in to a back-in-stock email notification.

Please reach out to us using the Contact Us form, or email us directly as shop@anyas-shop.com. We typically respond to email inquiries within 24 hours.

Emails that arrive outside our standard operating hours or over the weekend will be answered beginning the next standard business day.

Returns

When you opt-in for coverage at checkout, you may return any item(s) in your order for a refund or exchange for FREE.

If you decide not to buy return coverage, you can still return your items but you will be responsible for the cost of the return shipping label. The return shipping cost will be deducted from your refund or store credit.

All returns are subject to the eligibility guidelines outlined in our Return Policy. See Shipping and Returns Policies for more details.

Return/Refund Policy:

To be eligibile for a rull refund, returns must be in new condition, free from any damage, dirt, or smells, and include all original packaging and tags the product(s) shipped with.

See Shipping and Returns Policies for more details.

Yes. The customer organizes and pays for their own shipping to the address provided. Otherwise standard return policies apply (must be new and include all original packaging, etc.)

Customers may request an exchange. The value of the original product(s) is applied towards a new exchange order, minus any applicable return shipping fee.

Exchange orders go immediately into the queue for fulfillment before the original returning product(s) arrive.

A credit card is required to secure the exchange. A $1 hold is placed on the card. If the original returning items are not in the mail within 7 days of the exchange submission, then the customer will be charged the full cost of the exchange product(s).

See Shipping and Returns Policies for more details.

Visit the Return / Exchange Request page on our website to submit a new request.

No. Returns must be in new condition and include all original packaging materials.

If a return arrives that does not meet the criteria for a full refund, it may be assessed a restocking fee or rejected altogether.

See our full Shipping & Returns Policies for more info.

Any returning items arriving back at our warehouse must be opened and verified before we process a refund. This can take up to several business days after the return tracking shows “delivered.”

Once we have verified the return and initiated a refund, you will be notified by email. At that point, how quickly funds reappear in your account depends on your payment method / card issuer, but it is typically within 5 – 7 days.