Frequently Asked Questions

Orders and Shipping

Orders are typically packed and shipped within 1-2 business days. Orders arriving over weekend days will begin to be fulfilled starting the following Monday. Same day order fulfillment is not guaranteed and is not at all possible for orders arriving after 11:00 US Central Standard Time.

Estimated delivery times displayed at checkout are estimates only and do not constitute a guaranteed delivery date.

For a brief period after the order was first submitted, changes can be made without disruption to the order fulfillment process. If you would like to make any changes to your order, please reach out to us using the Contact Us form, or email us directly as shop@anyas-shop.com as soon as possible.

If the order has shipped already and you would have preferred to make a change, contact us about initiating a return.

When orders are fulfilled, a confirmation email with shipment tracking information is sent to the customer. This email will be sent to the same email address used during checkout when the order was placed.

We ship internationally, however there are some countries we are currently unable to ship to. If your country does not show up as an option on the cart/checkout pages, then we do not currently ship to your country.

Yes. Navigate to the product listing you are interested in, then select the variations (color/size) you want and click the “Notify Me” button that appears near the add to cart button. A popup window will appear that allows you to enter your email address to opt in to a back-in-stock email notification.

Please reach out to us using the Contact Us form, or email us directly as shop@anyas-shop.com. We typically respond to email inquiries within 24 hours.

Emails that arrive outside our standard operating hours or over the weekend will be answered beginning the next standard business day.

Returns

Returns are accepted within 21 days following the date of delivery to the customer. If you would like to return a product, please contact us as soon as possible after you receive your order.

US based returns for refund are assessed a flat rate return fee of $7 (deducted from refunded amount) and customers are provided with a prepaid return shipping label. Customers may also opt to organize their own return shipping to the address provided.

International return shipping is organized directly by the customer to the address provided.

Product exchanges are accepted and free return shipping is available for exchanges according to our exchange policy.

To be eligibile for a rull refund, returns must be in new condition, free from any damage, dirt, or smells, and include all original packaging and tags the product(s) shipped with.

Yes. The customer organizes and pays for their own shipping to the address provided. Otherwise standard return policies apply (must be new and include all original packaging, etc.)

Free return shipping is available for exchanges so long as the following conditions are met:

1. The exchange is for a different size of the exact same product in the same color.

2. The customer places a new order first and then requests a return on the original order.

If the above conditions are met, a return shipping label for the original order will be provided free of charge. Otherwise, standard return policy applies.

If you have an account, log into your account and find your order. Click the return request button.

Alternatively, or if you do not have an account, you can email us directly at shop@anyas-shop.com.

No. Returns must be in new condition and include all original packaging materials.

Any returning items arriving back at our warehouse must be opened and verified before we process a refund. This can take up to several business days after the return tracking shows “delivered.”

Once we have verified the return and initiated a refund, you will be notified by email. At that point, how quickly funds reappear in your account depends on your payment method / card issuer, but it is typically within 5 – 7 days.