Thanks for shopping at Anya’s Shop! Below you will find our policies regarding shipping, returns, and exchanges.
Shipping, including return shipping, within the contiguous U.S. is free for orders over $35. Otherwise the standard shipping rates shown at checkout will apply.
Shipping to Canada and Mexico for orders up to 1kg is for a flat rate of $15. Orders greater than 1kg will be assessed a shipping fee based on weight which will be shown at checkout.
Not happy with the product you ordered? Need to exchange your shoe for a different size? If you are not entirely satisfied with your purchase, you may request a return and refund of your original purchase or you may request an exchange.
Returns and exchanges are accepted within 21 calendar days from the date you received your order. To be eligible for a return or exchange, your item must be in the same condition that you received it.
Shoes may be tried on and some minimal walking around a customer’s home is appropriate and expected, however to be eligible for a full refund on the purchase or for a free exchange, the shoes must be free from dirt, smells, and signs of outdoor use or other wear and tear.
*Socks will only be accepted for return if they are unopened. Socks that have been worn will not be accepted for return.
All items that are returned must be in the original packaging.
Returns are handled free of charge. No fees will be assessed on the returned items apart from shipping from outside the contiguous U.S. (outlined below).
Return shipping within the contiguous U.S. is free. Shipping for exchanges is also free within the contiguous U.S.
Return shipping for Hawaii and Alaska is for a flat rate of $4.99. This amount will be deducted from the refunded amount if a refund is requested.
Return shipping from Canada and Mexico is assessed a flat rate of $14.99. This amount will be deducted from the refunded amount if a refund is requested.
For exchanges initiated from outside the contiguous U.S. states (e.g., Canada, Mexico, Hawaii, Alaska), you will only be charged once for shipping for the entire exchange and the new items will be shipped to you free of charge. For example, if you want to exchange a pair of shoes and you live in Canada, you initiate the exchange and pay the flat rate of $14.99 for return shipping of the first pair from Canada; your replacement shoes will then be shipped to you free of charge.
Once we receive your item, we will inspect it and verify that the items are still in new condition. You will then be notified of the status of your refund by email.
If your return is approved, we will initiate a refund to your credit card or original method of payment (e.g., PayPal account). The time it takes to see the refunded funds appear back in your account depends on your card issuer’s policies but is generally within a few days.
CHANGES TO THESE POLICIES
We may update these shipping and return policies in order to reflect changes to our practices or for other operational, legal or regulatory reasons.